Frequently Asked Questions

Tufts Emergency Alert System (TuftsAlert)

What is Rave Alert?

Tufts University has partnered with Rave Mobile Safety to use their notification product, Rave Alert, as the technology that underlies the Tufts Emergency Alert System.

What type of messages will I receive?

Tufts University will send you messages related to emergencies, and may use the system to communicate urgent information if other means such as email are unavailable. You will never receive advertisements and your information is never provided to advertisers.

Who can subscribe/use the service?

Any student, staff, or faculty member of Tufts University can subscribe – anyone with a tufts.edu email address.

What is my username?

Use your Tufts username and password to login. Can’t log in? Visit Tufts Tools Self-Service Password Recovery for assistance.

What mobile phone carriers are supported?

All U.S. mobile carriers are supported. International numbers are also supported.

What if my cell phone number changes?

If your mobile number ever changes, please login at emergency.tufts.edu/alertupdate and update your contact details.

What if my cell phone carrier changes?

If you keep the same mobile number, and simply change cell phone carrier, please login at emergency.tufts.edu/alertupdate and update your contact details. In time the system will detect the carrier change and update your contact information, but during that time it is possible that you will not be able to receive messages. It’s faster if you update the information yourself.

Will I receive advertisements or text messaging SPAM?

No, never. We respect your privacy and you will never receive anything besides official Tufts University communications.

Who do I contact for assistance?

If you need assistance, please contact the Technology Support Center online at itsm.tufts.edu, via email it@tufts.edu or by phone 617-627-3376.

I signed up for text-only on my mobile phone, but I received a voice call. What happened?

Messages that may be critical to your safety will be sent by voice and text, regardless of your preference selection. In an emergency it’s possible that some delivery methods may be delayed or may fail. Since it’s impossible to predict which delivery methods will work best in a given emergency, critical messages will be sent by all possible means: text, voice, email, and social media.

How will I identify incoming messages from TuftsAlert?

You will be sent messages from what are know as short codes. The messages will come from either 67283 or 226787. We encourage you to save these numbers into your phone so you will recognize them when messages are sent. Some smaller carriers do not support short code messaging. For these carriers, you will receive messages from @getrave.com.

How do I change my mobile number?

Visit the My Account tab, and click the Edit link next to the mobile number you would like to change. Enter the new mobile number you want to use in the fields provided, and click Continue.  You will then be asked to confirm your mobile phone carrier.

When changing Mobile Contact (1) [your primary mobile number], you will receive a text message containing a 4-digit confirmation code.  You must enter this confirmation code within this website to complete the primary mobile phone registration process.

How do I enter an international number?

Phone number fields will accept non-U.S. phone numbers by preceding the number with a + sign. An international number must start with a plus sign, followed by the country code and national number (“+” followed by one digit (2-9) followed by between 5 and 14 digits).

I did not receive the confirmation code text message. What do I do?

Once you enter your mobile phone number on the on the My Account tab, the system will attempt to send you a text message containing a 4-digit confirmation code.  This code is used to verify your wireless number and carrier.  Confirmation codes are only sent to your primary mobile number [Mobile Contact (1)].

If you do not receive the confirmation code within a couple of minutes, visit the My Account tab and click the Click here to resend now link.

If you still fail to receive the confirmation text message, click the Edit link associated with Mobile Contact (1), and confirm your mobile number and carrier are correct, making any changes necessary.

If you do not receive a confirmation text message after following the steps above, your mobile carrier may be enforcing a premium text messaging block on your account. To remedy this, contact your carrier and ask to have text messages from shortcodes 67283 and 226787 delivered to your mobile device.

If you already have my Registration email address, why do you need a Preferred email address?

Specifying a Preferred email address allows for the delivery of system-generated email to addresses other than the one you used when registering for this service.  If you frequently use an email account other than the one specified within the Registration email field, we recommend you add these addresses as Preferred email addresses.  Preferred email addresses may be added at any time within the My Account tab under Email Contacts.

How do I change my Preferred email address?

Visit the My Account tab. Within the Email Contacts section, click the Edit link. Follow the instructions for entering your new Preferred email address.

What are Voice Only Line Contacts used for?

Emergency Alerts can include a recorded voice message sent to your Voice Only Line Contacts. When you specify a voice only line, you are requesting to receive any voice message included as part of an Emergency Alert.